- Introducing the XM Maturity Model for EX
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Five Stages of XM/EX Maturity 5 min
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Benefits of Using a Maturity Model 1 min
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How to Use XM Institute's Competency and Maturity Assessment 4 min
- Recommendations to Mature Your EX Program
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Maturing Your EX Program: Getting Started 2 min
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Maturing Your EX Program: Expanding Your Efforts 2 min
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Maturing Your EX Program: Sustaining Results 2 min
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Key Takeaways: Maturing Your EX Program 5 min
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Testing Your Knowledge 5 min
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Course Summary: Building and Maturing Your EX Program 3 min
Maturing Your EX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your EX journey.
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CustomerXM
EmployeeXM
BrandXM
ProductXM
DesignXM
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