How to Set up a CX Program Hub

Create a centralized CX Program Hub in Qualtrics that brings together all your feedback channels, dashboards, and workflows in one place—giving your team immediate visibility into program performance.

Course Overview 6 min (Show All)

About this course

Course Summary: 

Before launching any surveys, you need a central home for your entire CX program. This course introduces the CX Program Hub in Qualtrics—a container that brings together all your feedback channels, dashboards, and workflows into a single view—and walks you through creating your first program, connecting projects, and configuring sharing so the right stakeholders have consistent access. 

Course Learning Objectives: 

Upon completing this course, you will be able to:

  • Create a CX Program from the Qualtrics project catalog and add relevant feedback channels.
  • Explain how a CX Program Hub supports centralized oversight and strategic stakeholder alignment.

Recommended for:

  • CX Program Managers and Builders
  • New Users

Features Covered

    • CX Program Hub