- Overview of Omnichannel Dashboards
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What is an omnichannel dashboard?
- Building an Omnichannel Dashboard
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Best Practices for Building an Omnichannel Dashboard
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How to Prepare a Dataset with Data Modeler
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How to Build an Omnichannel Dashboard
- Summary, Next Steps, and Resources
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Summary, Next Steps, and Resources
Enhanced Omnichannel Dashboards
Learn how enhanced dashboards combine survey, chat, and voice data into unified views with topic filtering, widget linking, and interactive drilling.
Course Summary:
This course explains how omnichannel dashboards bring together data from surveys, calls, chats, and reviews into a single reporting view. You'll learn about new capabilities like multi-dataset dashboards, widget-to-widget filtering, and the Interaction Viewer. By the end, you'll understand how data is prepared and how to plan your omnichannel reporting strategy with your Qualtrics team.
Learning Objective:
Understand how to design a CX dashboard that combines survey, chat, and voice data to surface unified omnichannel insights.
Best For: CX program managers, dashboard designers, and analysts building cross-channel reporting views
Recommended Prerequisites: It is recommended that you have experience building CX dashboards in Qualtrics and familiarity with basic dashboard widgets and filters.