- Incorporating Best Practices in a Customer XM Survey
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Reviewing Basic Survey Building 5 min
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Structure of a Customer XM Survey 25 min
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Implementing Survey Methodology Best Practices 12 min
- Building an Advanced Survey
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Introduction to Survey Flow 5 min
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Organizing Survey Flows with Groups 3 min
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Creating Pathways with Branches 4 min
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Customizing End of Survey Experiences 6 min
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Incorporating Additional Information with 
Embedded Data 10 min
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Randomizing Survey Elements 8 min
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Challenge: Customizing Survey Experience 12 min
- Module Quiz
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Module Quiz: Capturing Customer Experience Metrics
