Live Webinar - Building Breakthroughs: Mastering the Fundamentals of Experience Design

Although experience management (XM) has become a relatively common activity, companies still struggle to deliver consistently positive experiences to their customers. In this webinar, you’ll learn how to design customer, product, and brand experiences in a purposeful and deliberate manner. We’ll explore how to craft consistently excellent interactions. You’ll also hear how the latest tools can help you share and spread these capabilities across your entire organization.

Meet Your Presenter: Isabelle Zdatny (XMP, CCXP, XM Catalyst)

Isabelle helps large organizations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends. She currently leads the XM Institute’s research into how companies identify, design, and deploy innovative new experiences. Other areas of expertise include digital CX design, metrics management, consumer psychology and emotions, and behavioral economics. Prior to joining Qualtrics in 2018, Isabelle spent five years working at Temkin Group – a research, consulting, and training firm dedicated to helping many of the world’s largest brands accelerate their experience transformation efforts. Isabelle is a certified Customer Experience Professional (CCXP) and a graduate of Wellesley College.

Click “Register” to view available times and register for this live webinar. Capacity is limited. 

At the time of the webinar you will return here to join the training.