Designing Inner Loop Feedback Systems

Designing Inner Loop Feedback Systems

Learn how to design closed-loop feedback programs that ensure the right employees follow up with customers at every crucial moment in their journey.

Curriculum39 min

  • Introducing Inner Loop System Design
  • Designing to Achieve the Expected Outcome 3 min

    closed-loop goals, closed-loop feedback goals

  • The Six Design Components
  • Determining Your Target Customers 4 min

    target customers, customer follow-up, who should i follow-up with

  • Setting an Appropriate Response Time 1 min

    when to follow-up, response time

  • Assigning a Follow-Up Owner 2 min

    follow-up owner, ticket owner, action owner

  • Deciphering Follow-Up Channels 3 min

    follow-up channel, feedback channel

  • Creating Potential Offerings 7 min

    customer offerings, follow-up offerings

  • Outlining an Escalation Plan 2 min

    escalation, escalation path, ticket escalation

  • Reporting on Inner Loop Feedback
  • Introducing Closed-Loop Dashboards 5 min

    closed-loop dashboards, ticketing dashboards

  • Design Principles for Closed-Loop Dashboards 3 min

    closed-loop dashboards, ticketing dashboards

  • Customer Examples of Inner Loop
  • Highlighting an Automotive Customer Example 4 min

    customer example

  • Highlighting a Financial Services Customer Example 5 min

    customer example

Curriculum39 min

  • Introducing Inner Loop System Design
  • Designing to Achieve the Expected Outcome 3 min

    closed-loop goals, closed-loop feedback goals

  • The Six Design Components
  • Determining Your Target Customers 4 min

    target customers, customer follow-up, who should i follow-up with

  • Setting an Appropriate Response Time 1 min

    when to follow-up, response time

  • Assigning a Follow-Up Owner 2 min

    follow-up owner, ticket owner, action owner

  • Deciphering Follow-Up Channels 3 min

    follow-up channel, feedback channel

  • Creating Potential Offerings 7 min

    customer offerings, follow-up offerings

  • Outlining an Escalation Plan 2 min

    escalation, escalation path, ticket escalation

  • Reporting on Inner Loop Feedback
  • Introducing Closed-Loop Dashboards 5 min

    closed-loop dashboards, ticketing dashboards

  • Design Principles for Closed-Loop Dashboards 3 min

    closed-loop dashboards, ticketing dashboards

  • Customer Examples of Inner Loop
  • Highlighting an Automotive Customer Example 4 min

    customer example

  • Highlighting a Financial Services Customer Example 5 min

    customer example

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