Making The Case For CX

Making The Case For CX

Gain organizational buy-in for your program by sharing the strategic and business rationale for improving the experience you deliver to customers.

Curriculum21 min

  • The Economics of CX
  • Identify and Recover From Bad Experiences 3 min
  • Increase Customer Retention and Loyalty 4 min
  • Reduce Cost to Serve and Improve Positive Word-of-Mouth 2 min
  • Fuel Innovation 2 min
  • The ROI of CX 4 min
  • The Strategic Rationale for CX
  • Customers Know and Expect More 3 min
  • Competitors are Moving Faster 3 min

Curriculum21 min

  • The Economics of CX
  • Identify and Recover From Bad Experiences 3 min
  • Increase Customer Retention and Loyalty 4 min
  • Reduce Cost to Serve and Improve Positive Word-of-Mouth 2 min
  • Fuel Innovation 2 min
  • The ROI of CX 4 min
  • The Strategic Rationale for CX
  • Customers Know and Expect More 3 min
  • Competitors are Moving Faster 3 min

Choose Your Experience

 

CoreXM

CustomerXM

EmployeeXM

BrandXM

ProductXM

Institute

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