Implementing Inner Loop Feedback Systems

Ensure program success by driving operational change at the frontline and enabling employees to act quickly on customer feedback.

Curriculum41 min

Creating Actions and Tasks
Creating an Action 3 min
Creating a Ticket Task 6 min
Demo: Creating a Ticket Task 2 min
Using the Follow-Up Page
Admin Options 4 min
Demo: Admin Options 2 min
Frontline Options 2 min
Demo: Frontline Options 2 min
Building a Ticket Reporting Page
Building a Ticket Reporting Widget 2 min
Sharing Dashboards 3 min
Demo: Ticket Reporting 3 min
Launching Inner Loop Feedback Systems
Determining Who Needs to Know 1 min
Communicating the Plan 3 min
Training on the Process 3 min
Supporting the Transition 2 min
Highlighting the Impact 3 min

Curriculum41 min

Creating Actions and Tasks
Creating an Action 3 min
Creating a Ticket Task 6 min
Demo: Creating a Ticket Task 2 min
Using the Follow-Up Page
Admin Options 4 min
Demo: Admin Options 2 min
Frontline Options 2 min
Demo: Frontline Options 2 min
Building a Ticket Reporting Page
Building a Ticket Reporting Widget 2 min
Sharing Dashboards 3 min
Demo: Ticket Reporting 3 min
Launching Inner Loop Feedback Systems
Determining Who Needs to Know 1 min
Communicating the Plan 3 min
Training on the Process 3 min
Supporting the Transition 2 min
Highlighting the Impact 3 min