Implementing Inner Loop Feedback Systems

Ensure program success by driving operational change at the frontline and enabling employees to act quickly on customer feedback.

Creating Actions and Tasks
Creating an Action 3 min

creating an action, actions
Demo: Creating an Action 1 min

creating an action, actions
Creating a Ticket Task 6 min

creating a ticket, ticket task, creating a task
Demo: Creating a Ticket Task 2 min

creating a ticket, ticket task, creating a task
Using the Follow-Up Page
Admin Options 4 min

follow-up page, ticket management
Demo: Admin Options 2 min

follow-up page, ticket management
Frontline Options 2 min

follow-up page, ticket management
Demo: Frontline Options 2 min

follow-up page, ticket management
Building a Ticket Reporting Page
Building a Ticket Reporting Widget 2 min

ticket reporting, ticket reporting widget
Sharing Dashboards 3 min

ticket reporting, ticket reporting widget
Demo: Ticket Reporting 3 min

ticket reporting, ticket reporting widget
Launching Inner Loop Feedback Systems
Determining Who Needs to Know 1 min

change management, closed-loop change management, launching closed-loop
Communicating the Plan 3 min

change management, closed-loop change management, launching closed-loop
Training on the Process 3 min

change management, closed-loop change management, launching closed-loop
Supporting the Transition 2 min

change management, closed-loop change management, launching closed-loop
Highlighting the Impact 3 min

change management, closed-loop change management, launching closed-loop