Implementing Inner Loop Feedback Systems

Implementing Inner Loop Feedback Systems

Ensure program success by driving operational change at the frontline and enabling employees to act quickly on customer feedback.

Curriculum42 min

  • Creating Actions and Tasks
  • Creating an Action 3 min

    creating an action, actions

  • Demo: Creating an Action 1 min

    creating an action, actions

  • Creating a Ticket Task 6 min

    creating a ticket, ticket task, creating a task

  • Demo: Creating a Ticket Task 2 min

    creating a ticket, ticket task, creating a task

  • Using the Follow-Up Page
  • Admin Options 4 min

    follow-up page, ticket management

  • Demo: Admin Options 2 min

    follow-up page, ticket management

  • Frontline Options 2 min

    follow-up page, ticket management

  • Demo: Frontline Options 2 min

    follow-up page, ticket management

  • Building a Ticket Reporting Page
  • Building a Ticket Reporting Widget 2 min

    ticket reporting, ticket reporting widget

  • Sharing Dashboards 3 min

    ticket reporting, ticket reporting widget

  • Demo: Ticket Reporting 3 min

    ticket reporting, ticket reporting widget

  • Launching Inner Loop Feedback Systems
  • Determining Who Needs to Know 1 min

    change management, closed-loop change management, launching closed-loop

  • Communicating the Plan 3 min

    change management, closed-loop change management, launching closed-loop

  • Training on the Process 3 min

    change management, closed-loop change management, launching closed-loop

  • Supporting the Transition 2 min

    change management, closed-loop change management, launching closed-loop

  • Highlighting the Impact 3 min

    change management, closed-loop change management, launching closed-loop

Curriculum42 min

  • Creating Actions and Tasks
  • Creating an Action 3 min

    creating an action, actions

  • Demo: Creating an Action 1 min

    creating an action, actions

  • Creating a Ticket Task 6 min

    creating a ticket, ticket task, creating a task

  • Demo: Creating a Ticket Task 2 min

    creating a ticket, ticket task, creating a task

  • Using the Follow-Up Page
  • Admin Options 4 min

    follow-up page, ticket management

  • Demo: Admin Options 2 min

    follow-up page, ticket management

  • Frontline Options 2 min

    follow-up page, ticket management

  • Demo: Frontline Options 2 min

    follow-up page, ticket management

  • Building a Ticket Reporting Page
  • Building a Ticket Reporting Widget 2 min

    ticket reporting, ticket reporting widget

  • Sharing Dashboards 3 min

    ticket reporting, ticket reporting widget

  • Demo: Ticket Reporting 3 min

    ticket reporting, ticket reporting widget

  • Launching Inner Loop Feedback Systems
  • Determining Who Needs to Know 1 min

    change management, closed-loop change management, launching closed-loop

  • Communicating the Plan 3 min

    change management, closed-loop change management, launching closed-loop

  • Training on the Process 3 min

    change management, closed-loop change management, launching closed-loop

  • Supporting the Transition 2 min

    change management, closed-loop change management, launching closed-loop

  • Highlighting the Impact 3 min

    change management, closed-loop change management, launching closed-loop

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