Evolving Your Program

Evolving Your Program

Learn the six trends for redefining your CX program and the basic and advanced capabilities to support them. Complete an assessment to identify your programs strengths and opportunities.

Curriculum22 min

  • Challenging the Norm
  • CX Performance Today 2 min
  • Introducing the Six Trends to Evolve Your Program 2 min
  • Six Trends to Evolve Your Program
  • Deep Empathy, Not Stacks of Metrics 4 min
  • Continuous Insights, Not Periodic Studies 3 min
  • Customer Journeys, Not Isolated Interactions 2 min
  • Useful Prescriptions, Not Past Descriptions 3 min
  • Enterprise Intelligence, Not Customer Feedback 2 min
  • Mobile First, Not Mobile Responsive 4 min

Curriculum22 min

  • Challenging the Norm
  • CX Performance Today 2 min
  • Introducing the Six Trends to Evolve Your Program 2 min
  • Six Trends to Evolve Your Program
  • Deep Empathy, Not Stacks of Metrics 4 min
  • Continuous Insights, Not Periodic Studies 3 min
  • Customer Journeys, Not Isolated Interactions 2 min
  • Useful Prescriptions, Not Past Descriptions 3 min
  • Enterprise Intelligence, Not Customer Feedback 2 min
  • Mobile First, Not Mobile Responsive 4 min

Choose Your Experience

 

CoreXM

CustomerXM

EmployeeXM

BrandXM

ProductXM

Institute

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