Driving Organizational Change with Closed Loop Feedback

Understand how to build a closed loop feedback program that successfully manages customer issues and changes how your organization looks at customer relationships.

Curriculum22 min

  • Understanding Closed Loop Feedback
  • What You’ll Accomplish 1 min
  • Defining the Purpose of Closed Loop 2 min
  • Structuring a Closed Loop Program 2 min
  • Designing a Closed Loop Feedback program
  • Creating Follow-Up Tickets 2 min
  • Assigning Tickets to Owners 2 min
  • Following up with Customers 2 min
  • Monitoring a Program 3 min
  • Building a Closed Loop Feedback program
  • Understanding Closed Loop Features 2 min
  • Creating new Actions and Tickets 4 min
  • Following Up with Tickets 2 min

Curriculum22 min

  • Understanding Closed Loop Feedback
  • What You’ll Accomplish 1 min
  • Defining the Purpose of Closed Loop 2 min
  • Structuring a Closed Loop Program 2 min
  • Designing a Closed Loop Feedback program
  • Creating Follow-Up Tickets 2 min
  • Assigning Tickets to Owners 2 min
  • Following up with Customers 2 min
  • Monitoring a Program 3 min
  • Building a Closed Loop Feedback program
  • Understanding Closed Loop Features 2 min
  • Creating new Actions and Tickets 4 min
  • Following Up with Tickets 2 min

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