Designing the Program

Designing the Program

Create a program capable of generating meaningful insights, and then use those insights to identify customer pain points, prioritize improvement opportunities, and drive company-wide action.

Curriculum28 min

  • CX Design Best Practices
  • Organizational Commitment to CX 2 min
  • Keys to Success and Obstacles to Avoid 3 min
  • The 6 Design Steps
  • Aligning CX With Your Brand Promise 2 min
  • Embedding Delivery of the Promise 3 min
  • Implementing VOC Programs 8 min
  • Using Effective CX Metrics 5 min
  • Sharing Relevant Information 4 min
  • Communicating Insights and Action 1 min

Curriculum28 min

  • CX Design Best Practices
  • Organizational Commitment to CX 2 min
  • Keys to Success and Obstacles to Avoid 3 min
  • The 6 Design Steps
  • Aligning CX With Your Brand Promise 2 min
  • Embedding Delivery of the Promise 3 min
  • Implementing VOC Programs 8 min
  • Using Effective CX Metrics 5 min
  • Sharing Relevant Information 4 min
  • Communicating Insights and Action 1 min

Choose Your Experience

 

CoreXM

CustomerXM

EmployeeXM

BrandXM

ProductXM

Institute

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