Designing Inner Loop Feedback Systems

Designing Inner Loop Feedback Systems

Learn how to design closed-loop feedback programs that ensure the right employees follow up with customers at every crucial moment in their journey.

Curriculum39 min

  • Introducing Inner Loop System Design
  • Designing to Achieve the Expected Outcome 3 min
  • The Six Design Components
  • Determining Your Target Customers 4 min
  • Setting an Appropriate Response Time 1 min
  • Assigning a Follow-Up Owner 2 min
  • Deciphering Follow-Up Channels 3 min
  • Creating Potential Offerings 7 min
  • Outlining an Escalation Plan 2 min
  • Reporting on Inner Loop Feedback
  • Introducing Closed-Loop Dashboards 5 min
  • Design Principles for Closed-Loop Dashboards 3 min
  • Customer Examples of Inner Loop
  • Highlighting an Automotive Customer Example 4 min
  • Highlighting a Financial Services Customer Example 5 min

Curriculum39 min

  • Introducing Inner Loop System Design
  • Designing to Achieve the Expected Outcome 3 min
  • The Six Design Components
  • Determining Your Target Customers 4 min
  • Setting an Appropriate Response Time 1 min
  • Assigning a Follow-Up Owner 2 min
  • Deciphering Follow-Up Channels 3 min
  • Creating Potential Offerings 7 min
  • Outlining an Escalation Plan 2 min
  • Reporting on Inner Loop Feedback
  • Introducing Closed-Loop Dashboards 5 min
  • Design Principles for Closed-Loop Dashboards 3 min
  • Customer Examples of Inner Loop
  • Highlighting an Automotive Customer Example 4 min
  • Highlighting a Financial Services Customer Example 5 min

Choose Your Experience

 

CustomerXM

EmployeeXM

BrandXM

ProductXM

DesignXM

Institute

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