Designing Inner Loop Feedback Systems

Curriculum39 min

• Introducing Inner Loop System Design
• Designing to Achieve the Expected Outcome 3 min

  closed-loop goals, closed-loop feedback goals

• The Six Design Components
• Determining Your Target Customers 4 min

  target customers, customer follow-up, who should i follow-up with

• Setting an Appropriate Response Time 1 min

  when to follow-up, response time

• Assigning a Follow-Up Owner 2 min

  follow-up owner, ticket owner, action owner

• Deciphering Follow-Up Channels 3 min

  follow-up channel, feedback channel

• Creating Potential Offerings 7 min

  customer offerings, follow-up offerings

• Outlining an Escalation Plan 2 min

  escalation, escalation path, ticket escalation

• Reporting on Inner Loop Feedback
• Introducing Closed-Loop Dashboards 5 min

  closed-loop dashboards, ticketing dashboards

• Design Principles for Closed-Loop Dashboards 3 min

  closed-loop dashboards, ticketing dashboards

• Customer Examples of Inner Loop
• Highlighting an Automotive Customer Example 4 min

  customer example

• Highlighting a Financial Services Customer Example 5 min

  customer example