Designing Inner Loop Feedback Systems

Learn how to design closed-loop feedback programs that ensure the right employees follow up with customers at every crucial moment in their journey.

Curriculum39 min

Introducing Inner Loop System Design
Designing to Achieve the Expected Outcome 3 min
The Six Design Components
Determining Your Target Customers 4 min
Setting an Appropriate Response Time 1 min
Assigning a Follow-Up Owner 2 min
Deciphering Follow-Up Channels 3 min
Creating Potential Offerings 7 min
Outlining an Escalation Plan 2 min
Reporting on Inner Loop Feedback
Introducing Closed-Loop Dashboards 5 min
Design Principles for Closed-Loop Dashboards 3 min
Customer Examples of Inner Loop
Highlighting an Automotive Customer Example 4 min
Highlighting a Financial Services Customer Example 5 min

Curriculum39 min

Introducing Inner Loop System Design
Designing to Achieve the Expected Outcome 3 min
The Six Design Components
Determining Your Target Customers 4 min
Setting an Appropriate Response Time 1 min
Assigning a Follow-Up Owner 2 min
Deciphering Follow-Up Channels 3 min
Creating Potential Offerings 7 min
Outlining an Escalation Plan 2 min
Reporting on Inner Loop Feedback
Introducing Closed-Loop Dashboards 5 min
Design Principles for Closed-Loop Dashboards 3 min
Customer Examples of Inner Loop
Highlighting an Automotive Customer Example 4 min
Highlighting a Financial Services Customer Example 5 min