- Introducing Inner Loop System Design
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Designing to Achieve the Expected Outcome 3 min
- The Six Design Components
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Determining Your Target Customers 4 min
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Setting an Appropriate Response Time 1 min
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Assigning a Follow-Up Owner 2 min
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Deciphering Follow-Up Channels 3 min
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Creating Potential Offerings 7 min
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Outlining an Escalation Plan 2 min
- Reporting on Inner Loop Feedback
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Introducing Closed-Loop Dashboards 5 min
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Design Principles for Closed-Loop Dashboards 3 min
- Customer Examples of Inner Loop
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Highlighting an Automotive Customer Example 4 min
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Highlighting a Financial Services Customer Example 5 min
