Designing a CX Dashboard for Employees

Curriculum62 min

• The Importance of an Employee Dashboard
• Defining the Importance of a Dashboard 2 min
• Viewers of an Employee Dashboard 5 min
• Designing with Your Team
• Creating a Team for Building an Employee Dashboard 3 min
• Understanding Previous Systems and Creating an Interview Guide 5 min
• Questions to Ask in an Employee Interview 5 min
• Meeting with Key Stakeholders 2 min
• Efficiently Designing an Employee Dashboard 2 min
• Socializing an Employee Dashboard with Your Team 4 min
• Finalizing an Employee Dashboard's Design 3 min
• Using Design Principles
• Using Visual Design Principles for Employee Dashboards, Part 1 6 min
• Using Visual Design Principles for Employee Dashboards, Part 2 5 min
• Designing Dashboard Pages
• Defining Key Terms for Employee Dashboard Pages 1 min
• Designing a Page for Managers 6 min
• Designing a Page for Individual Contributors 4 min
• Ensuring Dashboard Usage
• Gaining Initial Buy in on an Employee Dashboard 4 min
• Taking Action to Facilitate Continued Usage from Employees 2 min
• Encouraging Managers to Take Continued Action 3 min