Defining Customer Experience

Defining Customer Experience

Ground your CX program in a shared understanding of what customer experience is and how organizational dynamics affect the way companies treat their customers.

Curriculum29 min

  • The Purpose of Customer Experience
  • Do What YOU Do 4 min
  • What is Customer Experience? 6 min
  • The Customer Experience Landscape 3 min
  • The Six Laws of CX
  • Every Interaction Creates a Personal Reaction 3 min
  • People Are Instinctively Self-Centered 3 min
  • Customer Familiarity Breeds Alignment 2 min
  • Disengaged Employees Don't Create Engaged Customers 4 min
  • Employees Do What Is Measured, Incented, and Celebrated 2 min
  • You Can't Fake It! 2 min

Curriculum29 min

  • The Purpose of Customer Experience
  • Do What YOU Do 4 min
  • What is Customer Experience? 6 min
  • The Customer Experience Landscape 3 min
  • The Six Laws of CX
  • Every Interaction Creates a Personal Reaction 3 min
  • People Are Instinctively Self-Centered 3 min
  • Customer Familiarity Breeds Alignment 2 min
  • Disengaged Employees Don't Create Engaged Customers 4 min
  • Employees Do What Is Measured, Incented, and Celebrated 2 min
  • You Can't Fake It! 2 min

Choose Your Experience

 

CoreXM

CustomerXM

EmployeeXM

BrandXM

ProductXM

Institute

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