Learn to Use Qualtrics Customer Experience

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Learn to Use Qualtrics Customer Experience

New to Qualtrics CustomerXM? This video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data.

Configuring Your CX Project

Configuring Your CX Project

Learn survey building fundamentals by creating questions and answer choices that engage customers.

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Customizing Your CX Project

Customizing Your CX Project

Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.

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Sharing Your CX Project

Sharing Your CX Project

Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.

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Automating CX Follow Ups

Automating CX Follow Ups

Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.

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Collecting CX Feedback

Collecting CX Feedback

Launch your project successfully by determining the appropriate distribution channel.

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Understanding Your CX Feedback

Understanding Your CX Feedback

Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.

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Reporting Your CX Feedback

Reporting Your CX Feedback

Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.

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