Building the Team

Building the Team

Establish a core CX team and governance structure to drive coordinated, customer-centric change across the organization.

Curriculum8 min

  • Organizational CX Coordination
  • Coordinating CX Efforts 2 min
  • Creating a CX Team Model 4 min
  • Activities of a CX Team
  • Determining Roles and Responsibilities 2 min

Curriculum8 min

  • Organizational CX Coordination
  • Coordinating CX Efforts 2 min
  • Creating a CX Team Model 4 min
  • Activities of a CX Team
  • Determining Roles and Responsibilities 2 min

Choose Your Experience

 

CoreXM

CustomerXM

EmployeeXM

BrandXM

ProductXM

Institute

gray play button